Our goal is to process and withdraw your funds as quickly as possible. In doing so, we will take into account any restrictions that may apply prior to the withdrawal of funds, and will also comply with the requirements of Directive 2018/843/EU of the European Parliament and the Council of the European Union on money control. money laundering and terrorist financing.

We will try to comply with your request regarding payment method and withdrawal currency. However, this cannot be guaranteed. Therefore, we may process and withdraw funds using a payment method other than the one you requested, such as through other payment service providers, cashier’s check or bank transfer (any fees associated with the relevant payment methods are indicated on the website).

Similarly, in some cases the currency of your withdrawal may not be the same as the currency in which your deposit was made or otherwise requested by you and in the event that we need to convert your deposits between different currencies, the conversion rate used by us will be determined at our discretion.

Please note that if you make a first-time withdrawal, a significant withdrawal, or change your payment methods, we may take additional security measures to ensure that you are the rightful recipient of the funds.

In such cases, copies of your identification documents may be required before we proceed with the withdrawal of funds. These security measures are designed to protect your money and your privacy and may result in a slight delay. We apologize for any inconvenience this may cause.

Withdrawal amount and requests

Withdrawal limits for players vary depending on the status:

Level 1:

Daily withdrawal limit up to 4 000 EUR per day

Withdrawal limits up to 40 000 EUR per month

Level 2:

Daily withdrawal limit up to 4 000 EUR per day

Withdrawal limits up to 40 000 EUR per month

Level 3:

Daily withdrawal limit up to 5 000 EUR per day

Withdrawal limits up to 50 000 EUR per month

Level 4:

Daily withdrawal limit up to 5 000 EUR per day

Withdrawal limits up to 50 000 EUR per month

Level 5:

Daily withdrawal limit up to 5 000 EUR per day

Withdrawal limits up to 50 000 EUR per month

Level 6:

Daily withdrawal limit up to 5 000 EUR per day

Withdrawal limits up to 50 000 EUR per month

Level 7:

Daily withdrawal limit up to 10 000 EUR per day

Monthly withdrawal limit up to 100 000 EUR per month

Level 8:

Daily withdrawal limit up to 10 000 EUR per day

Withdrawal limits up to 100 000 EUR per month

Level 9:

Daily withdrawal limit up to 15 000 EUR per day

Withdrawal limits up to 150 000 EUR per month

Level 10:

Daily withdrawal limit up to 20 000 EUR per day

Withdrawal limits up to 200 000 EUR per month

Level 11:

Daily withdrawal limit up to 40 000 EUR per day

Withdrawal limits up to 400 000 EUR per month

Level 12:

Daily withdrawal limit up to 50 000 EUR per day

Withdrawal limits up to 500 000 EUR per month

Level 13-15:

Daily withdrawal limit unlimited per day

Withdrawal limits unlimited per month

Withdrawal conditions

Withdrawals are carried out every day, including weekends.

All withdrawal requests are processed on a first come, first served basis within 24 hours.

Funds are withdrawn without commission unless otherwise stated.

In case the user’s balance exceeds the total amount of his deposits by at least 10 times, the casino reserves the right to limit the withdrawal amount to 5000 EUR (or equivalent in another currency) per month.

Refunds 

Please note that refunds will only be issued if there has been no gaming activity on your account after depositing the appropriate amount of money, which is returned by you as a refund.

If, after depositing funds into your account, you made at least 1 spin/bet (carried out gaming activity), a refund is possible only if you wager a balance of three (3 ) times.

All other payments from your account will be considered as payments of your winnings received as a result of your use of the services at kranz.top.

A refund will only be considered if requested within seven (7) days of the intended transaction or within thirty (30) days if you claim that another person (or a minor) has gained access to your account.

We reserve the right to withhold any refund until your identity has been properly verified (KYC).

You agree to provide notarized identification or any other form of identification in accordance with the applicable laws of your country.

If such notarized proof of identification is not provided within five (5) days of our request, the requested refund will not be issued and your account will be closed. Refunds will be issued within seven (7) days of completion of the identification process.

To request a refund or any other withdrawal, please contact our support team by email at [email protected] and provide all documents requested by the support team to complete the KYC procedure.

If you need our contact information, please open the “Contacts” section. The list of documents required to complete the KYC procedure will be indicated in the email sent to you by our support team.

Please note that refunds can be requested no later than seven (7) days after the applicable funds have been credited to your account. After this period, all payments will be considered payment for your winnings received as a result of using the services on the kranz.top website.

Refund due to fraudulent activities

Refund requests due to unauthorized transactions or other fraudulent use of your credit/debit card at kranz.top will be reviewed on a case-by-case basis.

If it is determined that such transactions were likely fraudulent using your credit/debit card, we will immediately proceed to issue a refund.

In some cases, we may request confirmation that steps have been taken to prevent such fraudulent activity in the future, such as, but not limited to, closing the credit/debit card account used in fraudulent transactions, or issuing a new credit/debit card from your financial institution.

In all cases where fraudulent transactions are reported, the kranz.top accounts used to conduct such transactions will be blocked or cancelled indefinitely and steps may be taken to preventing new accounts from being opened using the same user information or transactions being attempted. using the same credit/debit card or any other payment method.

Countries with limited access to the payment system

Visa/MasterCard

We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa, as well as payment transfer (Mastercard). The condition for payment is that a transfer was made to the site, and for Mastercard this payment must be made through 3-D Secure MID. Additional requirements are that the qualifying credit card is not a corporate credit card and that the qualifying card is issued in a country that is supported by the qualifying card scheme (see below). Limits per transaction are 60,000.00 EUR for Visa and 5,000.00 EUR for Mastercard.

Visa

For Visa (OCT) there is a list of unsupported countries. List of countries not participating in OCT:

USA

Australia

Hongkong

India

Indonesia

Japan

Korea

Malaysia

Singapore

Mastercard

List of supported countries Mastercard PT. List of PT participating countries:

Andorra

Austria

Belgium

Cyprus

Czech republic

Denmark

Estonia

France

Germany

Gibraltar

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Luxembourg

Malt

Monaco

Netherlands

Norway

San marino

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

United kingdom

Skrill

Countries with restrictions for registration. Residents of this category of countries can access the websites, but cannot register/sign up for an account:

Afghanistan

Angola

Barbados

Benin

Bonaire

Burkina Faso

Cape Verde

Cuba

Comoros

Djibouti

East Timor

Eritrea

Faroe Islands

French Polynesia

Gambia

Greenland

Grenada

Guadeloupe

Guyana

Iran

Iraq

Japan

Kyrgyzstan

Lao People’s Democratic Republic

Libya

Macao

Martinique

Namibia

Nauru

New Caledonia

Niger

North Korea

Palau

Reunion

Saint Barthelemy

Saint Martin (Sint Maarten)

Samoa

South Sudan

Sudan

Suriname

Syria

Tajikistan

Togo

Turkmenistan

US Minor Outlying Islands

Skrill

Prohibited countries. Residents of this category of countries cannot register an account or access Skrill domains:

Afghanistan

Cuba

Eritrea

Iran

Iraq

Japan

Kyrgyzstan

Libya

North Korea

South Sudan

Sudan

Syria

Skrill

Restricted for Gaming and Binary:

American Samoa (relevant state licenses required)

Brazil

Canada

China (Pr)

Guam (relevant state licenses required)

Hong Kong

Israel

Macao

Puerto Rico (relevant state licenses required)

Northern Mariana Island (relevant state licenses required)

Singapore

Turkey

United Arab Emirates

United States Of America

US Minor Outlying Islands

US Virgin Islands

Neteller

Does not provide services in the following countries:

Afghanistan

Benin

Bonaire

Burundi

Central African Republic

Chad

China

Congo Republic

Crimea

Cuba

Djibouti

Equatorial Guinea

Eritrea

Gabon

Gambia

Guinea

Guinea-Bissau

Guyana

Iran

Iraq

Kazakhstan

Kyrgyzstan

Lao People’s Democratic Republic

Liberia

Libya

Madagascar

Malawi

Mali

Mauritania

Mongolia

Montserrat

Myanmar

Nauru

Niger

Niue

Norfolk Island

North Korea

Palau

Papua New Guinea

Saint Barthelemy

Saint Kitts and Nevis

Saint Martin

Sint Maarten

Sierra Leone

Sudan (North and South)

Suriname

Syria

Tajikistan

Timor-Leste

Togo

Turkmenistan

Uzbekistan

Western Sahara

Yemen

Neteller

Local license required for certain countries:

Australia

Belgium

France

Germany

Japan

Spain

Turkey

UK